Resident Services

Horizontal Rule

HFA is committed to the principle that all of our communities provide not just housing but also resident services that enhance and improve the lives of our residents.  As part of the development process for each new community, we develop a resident service plan for supportive services and activities and we design ample space and facilities on-site for resident programming.  Once a property is completed, HFA’s role is to help develop and oversee the resident services. We have long term involvement to ensure that the services continue to meet the residents’ needs and to meet the commitments we have made to funders.  The daily coordination of the services and programs are typically handled by the community manager or in a few cases funding allows there to be an on-site or regional Service Coordinator.

HFA utilizes to the maximum degree possible the existing services available through public, private, and community based agencies.  We strive to provide as many services and activities as we can on-site but also actively work to involve the residents in services in the broader community as well.  Funds are available at each community to implement services and incentivize participation and HFA also seeks grant monies for programming that requires additional funds.

HFA has established standards for the kinds of services that we strive to provide for family, senior and special needs communities.  We have a structured system to oversee the services provided and we routinely evaluate our communities for how well they are meeting the resident service needs. HFA has established a reputation for the quality and the number of resident services we provide in our communities, and for the level of genuine concern we have for meeting our residents’ needs and wishes.

Organizations Providing Resident Services to HFA Communities

Area Agencies on Aging
Aging and Disability Services, Cecil County
Anne Arundel County, MD
Department of Aging
Baltimore City Commission on Aging
Baltimore County Department of Aging
Commonwealth of Pennsylvania
Department of Aging
Cumberland County, PA Office of Aging
Delaware County, PA Office of Human Services
Dorchester County, MD
Commission on Aging
Franklin County, PA Office of Aging
Fulton County, PA Office of Aging
Hartford Community, MD Action Agency
Montgomery County, MD
Department of Aging
Office on Aging Calvert County
Pascal Senior Center
Rappahannock, VA Area Agency on Aging
Shore Up! Inc.
The Pennsylvania Council of Aging
York, PA Area Agency on Aging

Senior Centers
Annapolis Activity Senior Center
Boscov’s Senior Day Care Program
Calvert Pines Senior Center
Cambridge Senior Center
Cecil County Senior Center
Chambersburg Senior Activity Center
Chester, PA Senior Center
Cumberland Senior Center
Emmittsburg Senior Center
Fulton County Senior Activity Center
Glen Burnie Senior Center
Harford County Senior Center
Harleysville Senior Center
Havre de Grace Senior Center
Pascal Senior Center
Pleasant Day, MD Adult Day Care Center
Red Lion Area, PA Senior Center
Shippensburg, PA Senior Center
Senior Adult Activities Center of Montgomery, PA
Spotsylvania, VA Senior Center
Waxter Senior Center
Waynesboro Senior Activity Center

Health & Wellness
Above All Odds
Age Well Physical Therapy
Allegany County Health Department
American Home Patient
Anne Arundel County Department of Health
Anne Arundel Dental Clinic
Anne Arundel Medical Center
Anne Arundel Youth Services Bureau
Baltimore City Crisis Response, Inc.
Baltimore City Health Department
Baltimore Orthopedics & Rehabilitation
Bon Secours Health System
Calvert Health Medical Center
CHIPP Psychiatric Home Care
Cecil County Health Department
Comfort Keepers
CPO@ Inc.
Crozer-Chester Geriatric Services
Diabetic Solutions
Dorchester County Health Department
Dr. Inez Weeks, Podiatrist
Dr. Jeffery Bober, Podiatrist
Dr. Sommers, Podiatrist
Fox Rehabilitation Geriatric Therapy at Home
Healthy York County Coalition
Helping Hands
Holistic Wellness and Health
HomeCall Home Health Care
Home Instead Senior Care
Hyson’s TLC Services
LA Red Health Clinic
Life Bridge Health
Lutheran Home Care
Mallard Bay Nursing Home
Manor Care
Maryland General Hospital
Maxim Health Care Services
MedStar Home Health Visiting
Nurses Association
MJ Diabetics
Montgomery County Department of Health and Human Services
Montgomery Home Care & Hospice

Health & Wellness
People Encouraging People, Inc.
Quantum Medical Supply
ReHab Needs
Shippensburg Community Nurse
Shippensburg Health Services
Summit Health
The Medicine Shop
University of Maryland Medical Center
Village of Laurel Run
Visiting Angels
Visiting Nurse of Pottstown
We Care and Friends
Wicomico County Health Department
Worcester County Health Department
York Center for Independent Living

Transportation Services
Action in Maturity
Carroll County Transit System
Cecil County Transit
Community Transit of Delaware County, PA
Community Transit of York County, PA
Cumberland County, PA Transportation
DDUST – Dorchester Developmental
Del-Mar-Va Community Transit
Franklin County Integrated Transportation
Fulton County Transportation
Go Getters, Inc.
Greater Richmond Transit Company
Jewish Council on Aging
FRED – Fredericksburg, VA Bus Service
Rabbit Transit
Raider Transit
Reduced Motor Vehicle Registration
Red Lion Bus Company
Red Rose Transit
Shippensburg First Church of God
Shippensburg Raider
SHORE Transit
The Partnership TMA
York Rabbit Transit

Educational Organizations
AARP Driver Education
Anne Arundel Community College
Anne Arundel Cooperative Extension
Carroll County Public Library
Chesapeake College
Cecil College
City of Alexandria Public Schools
Enoch Pratt Free Library
Franklin County Information and Referral
Frederick Community College
Fulton County Nutrition Services
Greater Homewood Community Corporation
Hamilton Branch Library
Head Start (York/Waynesboro/Frederick)
Jamesburg Elementary School
Jewish Family Services
Medquest Information Line
New Beginnings
Penn State, Mount Alto
Pennsylvania State University Cooperative Extension
Prime Time Health
Rapid Success Tutoring, LLC
Salisbury University
Samuel L. Tucker Elementary School
Shippensburg University
Summit Health
Tutor Doctor, LLC
University of Maryland Community Outreach & Education
University of Maryland Cooperative Extension
University of Maryland School of Social Work
Waynesboro Adult Educational Program
Wicomico County Board of Education
Wicomico County Public Schools
Wor-Wic Community College
York College

Service Provider Agencies
4-H Club
American Association of Service
Adopt-A-Family Program
Allegany HRDC
Alexandria United Way
Anne Arundel County Library
Anne Arundel Workforce
Development Center
Art with a Heart
Big Brothers Big Sisters of Central MD
Boy Scouts of America
Center for Multicultural Human Services
Chambersburg Angel Food Ministry
Chambersburg YMCA
Child Care Consultants of York
Children’s Aid Society
Civic Works
Community Action Agency of Anne Arundel County
Communities of Care, Maryland, Inc.
Community Progress Council, Inc.
Conflict Resolution & Violence Prevention
Crispus Attucks Association of York
Cumberland County Red Cross
Del-Mar-VA Community Services
Dorchester County Family YMCA
Easter Seals of Central PA
Family and Children Services
Farmers Daughter
Fredericksburg Area Food Bank
Frederick Community Action Agency
Food Bank of Delaware
Girl Scouts of America
Greenmount West Community
Hampton Roads Food Bank

Service Provider Agencies
Heavenly Tastes, LLC
Housing Opportunities Unlimited
Jubilee Housing
League for People with Disabilities
Lower Shore Child Care Resource Center
Making Choices for Independent Living, Inc.
Maryland Food Bank
Meals on Wheels
National Low Income Housing Coalition
Northern Virginia Family Services
Northern Virginia Urban League
PA Career Link
Penn Laurel Girl Scout Council
PNC Bank
Premiere Events
Quadel Consulting and Training
Ray of Hope
Rebuild Metro
Restore – Habitat for Humanity
Salvation Army
SCAN (Stop Child Abuse Now)
SPO (Shippensburg Produce Outreach)
Spotsylvania Library Bookmobile
TELEMON Corporation
The ARC Central Chesapeake Region
The Baltimore Region Salvation Army
The Housing Council of York
The Lehman Center – York
The Salvation Army Richard Hazel
Youth Center
United Community Ministries
Unity Gardens
United Way
Village of Hope
Waynesboro YMCA
WIN - Chambersburg (Women In Need)
York-Adams Area Boy Scouts
York County Literacy Council

Religious Organizations
Agape Ministries
Aldersgate United Methodist Church
Allenon Community Church
Catholic Charities
Church of Jesus Christ of Latter Day Saints
Daughters of Charity
Falling Springs Presbyterian
First Assembly of God Church
First Church of God
First United Methodist Church
Five Forks Brethren in Christ
Fredericksburg United Methodist
Church of God
Glen Burnie United Methodist Church
Govans Presbyterian Church
Grace Baptist Church
Grace Reformed Episcopal Church
His Hands Auto Repair
House of Grace
Kings Kettle
Nazarene Church
Newburg First Church of God
Open Door
Shippensburg First Church of God
Shippensburg Lutheran Church
Spotswood Baptist Church
St. Bernadette Church
St. John Vianney
St. Joseph Catholic Church
St. Mary’s Catholic Church
St Paul’s Chapel Day Care
Transforming Life Church
The Franciscan Sisters

Service Funders
Alexandria Rotary Club
Alice and Eugene Ford Foundation
Annapolis Rotary Club
Anne Arundel Conflict Resolution Center
Anne Arundel Women’s Giving Together
Baltimore Office of Promotion & The Arts
Bank of America Charitable Foundation
Community Foundation of Anne Arundel County
Community Foundation of the Rappahannock
Service Funders
Conflict Resolution of Anne Arundel County
Enterprise Social Investment Corporation
E*TRADE Financial
Farmers and Merchants Bank
of Reisterstown
Fannie Mae Foundation
Freddie Mac Foundation
Giant Food, Inc.
Housing Association of Non-Profit Developers
Junior League of Annapolis
Kincey and Bruce Potter Environmental Fund
Maryland Affordable Housing Trust
Maryland Center for Community Development
Maryland Department of Housing and Community Development
M&T Charitable Foundation
Mary Washington College
Pearl Arts & Crafts Discount Center
St. Margaret’s Church
Summit Health
SunTrust Bank
The Bank of Glen Burnie
The Abell Foundation
University of Mary Washington
Philanthropic Society
Ukrops Grocery Store
Virginia Commerce Bank
Virginia Department of Education
Wachovia– Community Development Group
York Federal Savings and Loan
The Glen Rock State Bank
The Harry and Jeanette Weinberg Foundation

Government Agencies
Carroll County of Maryland
City of Alexandria Department of Human Services
City of Alexandria Health Department
City of Alexandria Prevention Services
City of Alexandria Youth
Employment Services
City of Annapolis
City of Gaithersburg
City of Salisbury
Baltimore City Dept. of Social Services
Dorchester County Department of Social Services
Housing Authority of the City of Baltimore, MD
Maryland Affordable Housing Trust
Maryland Department of Housing and Community Development
Maryland Department of Disabilities
Maryland Department of Health and Mental Hygiene
The Senate of Maryland

Law Enforcement / Fire Departments
Aberdeen Police Department
Alexandria Fire Department
Alexandria Police Department
Annapolis Police Department
Anne Arundel County, MD Fire Department
Anne Arundel County, MD Police
Chancellor Fire Department
Baltimore City Police Department
Cambridge Police Department
City of Salisbury Police Department
Dorchester County, MD Sheriff’s Office
Goodwill Fire Department
Frederick MD Police Department
Havre de Grace, MD Police Department
Lower Salford Township Police
Maryland SALT Council (Seniors And Law Enforcement Together)
Montgomery County Fire Department
Newport News, VA Police
Office of Emergency Preparedness
Pennsylvania State Police
Richmond City Police Department
Richmond City Sheriff Department
Shippensburg Police Department
Town of Berlin Fire Department
Town of Berlin Police Department
Waynesboro Fire Company
Waynesboro Police Department
West End Fire Company
York County Emergency Department


Resident Services are an essential part of all HFA Communities